Customer Advocate I

About the role

Under supervision, this position is responsible for working on the phone in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate, and objective manner. This role will start onsite in our Houston office. After 12-15 weeks of training, the role will move to work from home.

Responsibilities

• Conduct research to address member and physician inquiries.
• Spend approximately 85% of scheduled time on the phone according to business needs.
• Spend approximately 90% of scheduled time on the phone and sit for long periods with scheduled breaks.

Requirements

• High school diploma or GED.
• 6 months of customer service experience OR 6 months of experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal, and written communication skills.
• Analytical, organizational, and independent decision-making skills.

Preferred Qualifications

• 9 months of customer service experience.
• Experience working with various lines of business, such as CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Preference given to applicants able to meet testing criteria.

Schedule

The work schedule will fall within Monday - Friday, 8:00 AM - 5:00 PM.

Pay

$17.75 - $28.39 per hour. Exact compensation may vary based on skills, experience, and location.