Customer Advocate I

About the role

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.

Responsibilities

• Conducting research.
• Spends approximately 90% of the scheduled time on the phone according to business need.

Requirements

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs.
• Ability to sit for long periods of time with scheduled breaks.

Qualifications

• 9 months customer service experience.
• Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Referral preference given to applicants able to take and meet testing criteria.

Skills

Interpersonal, verbal and written communication; analytical and organizational abilities; independent decision making; data entry/typing proficiency; ability to handle high-volume phone work and sit for extended periods with breaks.

Pay

The starting pay rate for this role is $18.50/hr (non‑negotiable). Compensation range is $18.00 – $31.11, with exact pay varying based on skills, experience, and location.

Schedule

This is a hybrid position requiring 6‑8 weeks of full on‑site training, after which remote work opportunities are available. The role expects approximately 90% of scheduled time to be spent on the phone.