Customer For Life Advocate I

About the role

Fluidra is looking for a Customer for Life Advocate to join our team. This role is responsible for providing high-quality support to distributors and dealers by addressing inquiries related to product pricing and availability, order processing, shipment tracking, and issue resolution. The ideal candidate thrives in a fast-paced environment and excels at problem-solving and customer communication.

Responsibilities

• Deliver responsive and professional customer service via phone and email to distributors and dealers.
• Process accommodation orders and demo product requests, ensuring accurate tracking for both ground and LTL shipments.
• Resolve shipping discrepancies including product shortages, overages, and mis-shipments in collaboration with internal teams.
• Manage customer returns, including overstock and freight damage claims, following company policies.
• Assist in credit and rebill processing for pricing or terms discrepancies.
• Support distributor customers’ vendor claims with processing whole goods, warranty credits, and product replacements as needed.
• Partner with the Order Trafficking team to secure and communicate delivery ETAs.
• Serve as key contacts for managing escalated fulfillment issues, providing advanced support across multiple customer touchpoints and resolving complex order or shipment scenarios.
• Function as backup support for regionalized Customer Sales Specialists as needed.

Requirements

• At least 1 year of experience delivering customer service with a positive attitude and cheerful disposition.
• Call center customer service experience is preferred but not required.
• Must be able to type 50 WPM.
• High school education or equivalent.

Benefits

• 2 weeks of paid vacation
• 11 paid holidays
• Full range of health benefits including medical, dental & vision, short & long-term disability
• 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
• Health and wellness programs / gym reimbursement
• Educational assistance up to $7,000 per year
• On-site self-service café / free gourmet coffee stations
• Company sponsored FUN events
• Generous product discounts

Pay

Expected hourly rate range is $20.00 - $24.00.

About the company

Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover-Pools®, iAquaLink®, Grand Effects®, Dell® and Nature2® names.

Our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.