Customer Field Operations Technician I - Elizabeth City, NC

Responsibilities

• Perform meter turn-ons and turn-offs
• Delivers disconnect notifications to customers
• Read customer meters
• Install meters and meter sets, may include industrial meters
• Light pilots, test and inspect appliances and gas equipment to ensure proper operation
• Remove meters
• Respond to high bill requests by performing dial tests, appliance and filter checks
• Met with customers regarding line relocates
• Change out meters related to the sample testing program
• Repair water heaters, appliances, etc. (Install if licensed)
• Monitor for meter tampering; ensure meters are securely installed
• Monitor atmospheric corrosion and paint as needed
• Locate gas lines
• Inspect/maintain farm tap stations
• First Responder to emergency/leak calls; evaluate and grade leaks
• Assist in training service apprentices
• Aid O&M group with line repairs
• May perform leak surveys
• Aid other departments as needed
• Clear pipelines
• Repair/install temporary clamps on steel risers
• Repair damaged ½” and ¾” plastic services
• Bar test to evaluate and grade underground gas leaks
• Prepare unregulated estimates and maintain computer record keeping
• Perform other duties as assigned

Qualifications

• High school diploma or GED
• Possess and maintain a valid driver’s license
• Possess and maintain Class A CDL
• Basic computer knowledge working in a Windows environment
• Demonstrated mechanical aptitude
• Two-year degree and/or Technical Certifications
• Possess a minimum of one: Plumbing License (P1 or P2), Fuel Piping License/Journeyman, HVAC License, Electrical License (Limited or Full)
• Willingness to use license(s) for Piedmont Natural Gas Business purposes
• Experience in Customer Service
• Demonstrated effective communication (verbal and written) and interpersonal skills
• Safety awareness

Physical Requirements

• Must work outdoors in adverse weather conditions
• Flexible work schedule
• Lifting up to 75 lbs.
• Frequent bending, stooping, standing, crawling, digging, climbing
• Works on uneven terrain, many times with heavy vegetation
• Manual dexterity (hand/eye coordination)
• Keen eyesight
• Good hearing
• Good sense of smell
• Comes in frequent contact with insects and animals

Specific Requirements

• Field Mobility Classification - Work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location.
• This position contains a weight restriction of 275 pounds as an essential function of the job.

Classification

• Classification - Work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location.
• This position contains a weight restriction of 275 pounds as an essential function of the job.

Relocation Assistance

Relocation assistance provided (as applicable)

Travel Requirements

5-15% Travel Required