Customer-Facing Project Manager

Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through deep technical partnerships and co-innovation, and supply chain clarity. Hyve’s integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure.

About the role

We’re looking for a Customer-Facing Project Manager to lead high-impact customer engagements from onboarding through delivery. In this role, you will be the primary liaison between Hyve and our customers, ensuring a seamless experience from initial integration to steady-state operations. You’ll work cross-functionally across Sales, Engineering, IT, and Operations to translate customer needs into successful delivery outcomes.

Responsibilities

• Serve as the primary point of contact for customers throughout onboarding and project delivery
• Build trusted relationships and ensure clear communication, alignment, and confidence
• Lead customer-facing meetings including onboarding, status updates, and executive reviews
• Proactively manage expectations, risks, and escalations
• Develop and manage project plans, timelines, and deliverables aligned to customer and business goals
• Lead projects across relevant phases, including discovery, integration, testing, deployment, and stabilization based on scope and complexity
• Coordinate cross-functional teams to ensure on-time, high-quality delivery
• Lead discovery sessions to define business, technical, and operational requirements
• Convert customer requirements into actionable plans and aligned internal execution
• Ensure alignment between customer expectations and Hyve’s capabilities
• Validate that all key inputs are in place, including data, integrations, and operational readiness
• Identify and resolve gaps that may impact timelines or delivery quality
• Manage risks, issues, and dependencies across projects
• Drive alignment on priorities, trade-offs, and delivery plans
• Ensure customer requirements are clearly defined, validated, and feasible before execution
• Lead go-live readiness and transition to operations
• Support post-launch stabilization and ensure customer success
• Capture feedback and lessons learned to improve delivery processes
• Contribute to scalable, repeatable onboarding frameworks

Requirements

• 5+ years of project management experience in customer-facing environments (technology, manufacturing, or operations preferred)
• Experience managing customer relationships, including executive stakeholders
• Experience with onboarding, implementation, or integration projects
• Strong communication, stakeholder management, and problem-solving skills
• Ability to manage multiple projects in a fast-paced environment
• Familiarity with Agile, Waterfall, or hybrid delivery approaches
• PMP or similar certification is a plus
• Willingness to travel domestically and internationally to support project sites as business needs require

Qualifications

• A customer-first thinker who measures success through customer outcomes
• A strong communicator who bridges business, technical, and operational teams
• Highly organized and execution-focused
• Comfortable working in dynamic environments
• A proactive problem-solver
• Passionate about scalable, repeatable processes

Pay

The anticipated base salary range for this position is $100,000–125,000 annually. Actual compensation will be determined based on experience, skills, qualifications, and business needs.

Benefits

• Benefit Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Mental Health Care
• 401K with match
• Paid Holidays, Vacation & Sick Days
• Tuition Reimbursement
• Perks at Work
• LEAP Program
• MyFlexPay

Schedule

3 days in office, 2 days remote