Customer Experience Technician (AZ, Youngtown)

Responsibilities

• Demonstrate a working knowledge of all pharmacy rules and regulations
• Interpret faxes, escripts, verbal, and written prescription orders
• Input all information into the company's dispensing software
• Charge credit cards for orders
• Answer patient/customer phone calls and provide excellent customer service
• Process refill requests from patients and provider offices
• Call patients about new prescriptions
• Call providers for refill requests
• Maintain compliance with the Company’s patient confidentiality requirements
• Follow all policies and procedures set forth by Company

Qualifications

• High School Diploma or equivalent
• Current Pharmacy Tech certification for Arizona
• Exhibit excellent customer service skills and empathy
• Exhibit excellent communication skills, listening skills and attention to detail
• Identify problems and recommend solutions
• Experience with Microsoft Office products, data entry, email, internet
• Good math skills are essential
• Enjoy working in a team environment
• Possess a strong work ethic
• Prior experience working in a retail pharmacy preferred

Benefits

• Comprehensive health coverage
• 401(k) with 5% match with no vesting period
• Paid time off and holidays
• $500 referral bonuses
• Access to free or reduced-cost prescriptions

Pay

Pay Range: $21 - $27