Customer Experience Supervisor, Service - Las Vegas, NV
About Us
Velocity Vehicle Group (VVG) is a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on-demand parts. Our goal is to be your one-stop-shop experts for all truckers, owner-operators, fleets, and companies. This, coupled with our Leasing and Rental business and our Financial services business, makes VVG the leading truck dealership.
VVG is a fast-paced and growing organization that is looking for candidates ready for a daily challenge and eager to provide superior customer service both internally and externally. We offer a fantastic culture as well as competitive pay and benefits.
About the Role
This position ensures that the Service Department delivers a consistent, world-class customer experience and proactively maximizes uptime to ensure organizational success and profitability while adhering to organizational compliance.
Responsibilities
- Ensure department gross profit (GP) meets or exceeds expectations to deliver successful outcomes
- Promote a world-class customer experience and consistency from the customer’s perspective
- Coach service staff to become customer advocates with compassion and fair value
- Foster continuous improvement projects to encourage innovation
- Handle administrative tasks such as managing time-off requests and scheduling
- Participate in the selection of team members
- Set team expectations and manage interpersonal concerns
- Coach, conduct performance appraisals, and discipline team members as necessary
- Set team performance goals and track progress toward those goals
- Monitor daily team tasks and ensure they proceed on schedule
- Communicate with customers, other departments, and managers to ensure repair orders are handled effectively
- Follow up on Qualitrics surveys
- Provide administrative support to the foreman
Requirements
- Minimum 3 years’ experience in a similar role
- Strong verbal and written communication skills
- Strong customer service skills
- Self-motivated with strong time management skills
- Ability to problem-solve and make operational decisions without oversight
- Excellent supervisory and leadership skills
- Previous Procede experience is an asset
Physical Requirements
Must be able to pass post-offer drug screening, physical examination (including a lift test), and background check.
Pay
$70,000 per year
Schedule
Full-time position
Benefits
- 401k with company match
- Health, Dental, and Vision Insurance
- HSA and FSA options
- Employer-paid life insurance
- Paid vacation days
- Generous sick leave
- Company perks such as employee discounts, company events, and training programs
- Excellent training and career advancement opportunities