Customer Experience Supervisor

About the Role

Assist in operating a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high initiative for change, and control of service activity to ensure all work scheduled is performed to the customer's satisfaction.

Responsibilities

• Assist customers with setting service appointments and keeping clients informed of the status of their vehicles in for service.
• Open and close work orders in a timely manner.
• Research vehicle recalls, services, and repair information with manufacturers' websites.
• Sell needed vehicle maintenance and repairs in an honest, ethical, courteous, and professional manner.

Requirements

• 3+ years' experience with heavy-duty dealership and/or diesel service environment.
• Strong working knowledge of dealer business systems (e.g., ADP Dealer System).
• Strong written and verbal communication skills.
• Strong customer service skills.
• Computer and software skills including Microsoft Office Suite.

Benefits

• 8 Paid Holidays and 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• Medical, Dental and Vision Insurance
• 401k with a Company Match
• Company Paid Training
• Growth and Leadership Opportunities

About the Company

W.W. Williams was founded in Columbus, Ohio, in 1912. Today, The W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico, including CT Power and Guaranteed Truck Service. We offer a full range of industry-leading products, technical/mechanical service and repair, remanufacturing, and warehouse/supply chain management solutions to a varied customer base.

Our products and services include diesel engines, transmissions, heavy-duty truck repair, transport refrigeration, power generation, and third-party supply chain logistics services. Our customers include on-highway truck fleets, off-highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military, and boat owners.

What began as a small family-owned business has evolved into one of the nation's most diversified solutions providers. We are relentlessly dedicated to helping our customers achieve maximum uptime. From single trucking to cranes to fleet management to power generators to military and commercial packaging—consider it done.

We are Genuine. Honest. Passionate. That's not a slogan, it's a mantra. Everyone who wears the W.W. Williams name—from service technicians to advisors to business executives—is committed to getting the job done right, the first time around. Our people are our greatest assets; we support our team with access to world-class training and development opportunities.

W.W. Williams is one of the nation’s largest sales and service networks of industrial power products. With multiple locations across the U.S. and Mexico, we are dedicated to providing highly professional service and strong relationships with our customers. Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment with competitive wages and benefits.