Customer Experience Supervisor
Responsibilities
- Provide leadership and guidance to the sales team while maintaining a strong presence on the sales floor.
- Act as a role model for service behaviors, product knowledge, and customer engagement.
- Provide real-time coaching and feedback to team members to strengthen selling behaviors and service standards.
- Foster a positive, collaborative, and high-performing team environment.
- Guide work activities throughout the day and support team productivity when managers are not present.
- Lead by example on the sales floor by actively engaging customers and demonstrating best-in-class service behaviors.
- Coach team members in real time to strengthen selling behaviors, customer interactions, and product storytelling.
- Support the resolution of customer concerns to ensure positive and professional outcomes.
- Aid in the execution of customer engagement initiatives, in-store activations, and brand experiences to ensure seamless delivery and alignment with brand standards.
- Help prepare the team and store environment for special initiatives or activations to ensure customers have a memorable experience.
- Support training and awareness around new customer engagement tools and initiatives that enhance the in-store experience.
- Support the management team in executing operational processes and store priorities.
- Ensure consistency in operational execution and adherence to standard operating procedures.
- Aid in visual merchandising initiatives, inventory activities, and general store operations.
- Maintain a clean, organized, and welcoming store environment.
- Stay informed on store communications, business metrics, and current initiatives.
Requirements
- 2-3 years management experience in retail customer centric environment.
- 1 year+ experience with retail/apparel operations, preferred but not required.
- 1 year+ resolving customer service-related issues.
Skills/Abilities
- Ability to perform business math and accounting
- Comprehensive computer skills
- Ability to multitask and manage multiple projects at once
- Thorough communication and delegation of task and responsibilities
- Efficient time management skills
- Standing/Walking for prolonged periods of time
- Lifting or moving up to 25 pounds
- Bending, twisting as well as climbing of ladders and other physical tasks related to standard retail operations
Who You Are
- Organized and detail orientated
- Effective communicator
- Calm composure in high-pressure situations
- Friendly and welcoming
- Adaptive and proactive
Who We Are
Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators. Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul. The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact. Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering any work type other than full on-site, is fraudulent.