Customer Experience Specialist - Temp

About the role

We are seeking a dedicated and organized Customer Experience Specialist to join our dynamic team. The ideal candidate will work roughly 20 hours per week during our busy season from October to April, with flexibility between 8:00 AM and 4:30 PM, Monday through Friday. This is a great opportunity for someone who thrives in a fast-paced environment and enjoys a variety of tasks.

Responsibilities

• Answer and manage incoming phone calls, direct inquiries to appropriate teammates, and provide excellent customer service.
• Greet and assist current and potential customers, ensuring a positive and professional experience.
• Key in simple transactions and maintain accurate records.
• Scan documents, index them into the system, and ensure proper filing for easy retrieval.
• Monitor inventory levels, order and restock office supplies as needed, and ensure availability of essential materials.
• Assist with preparing for meetings, including ordering and arranging lunch and other refreshments.
• Handle incoming and outgoing mail, distributing it to the appropriate departments or teammates.

Requirements

• High school diploma or equivalent.
• Previous office experience preferred but not required.
• Proficient in basic computer applications and office equipment.
• Ability to handle multiple tasks and prioritize effectively.
• Excellent communication skills, both verbal and written.
• Strong organizational skills and attention to detail.

About Us

AgCountry has 43 offices, is based in Fargo, North Dakota and serves portions of North Dakota, Minnesota, and Wisconsin. FCSAmerica is based in Omaha, NE and has 42 local offices serving rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. Frontier Farm Credit has six offices serving eastern Kansas. Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of today’s agricultural industry with our combined 2,600+ employees providing lending, risk management, technology, commodity marketing, and customer and employee education.