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Jobs · Education · California

Customer Experience Specialist – Harley-Davidson (Sales & Appointments)

Wise Auto Group · National City, CA · 3 mo ago
On-siteEducation$18/hrFull-time

About the role

National City Harley-Davidson is part of the Wise Riders Harley-Davidson dealer group. We are built on performance, accountability, and passion for the Harley-Davidson lifestyle. Our team is focused on creating world-class customer experiences while driving results. If you’re competitive, energetic, and ready to grow—this is the opportunity for you.

Position Overview

We’re hiring a Customer Experience Specialist (BDC Associate) to drive inbound and outbound customer communication. You’ll be responsible for setting appointments, confirming showroom traffic, and supporting the sales team in hitting daily and monthly targets.

What You’ll Do

  • Makes 100+ outbound calls daily to leads and opportunities
  • Sends 60+ emails and 60+ texts per day
  • Sets and confirms appointments for showroom visits
  • Ensures 100% follow-up on all sold customers
  • Logs all activity in CRM accurately and consistently
  • Works directly with sales managers to drive appointment show rates
  • Maintains daily checklist and accountability to performance metrics
  • Participates in weekly training and continuous improvement

What We’re Looking For

  • Strong communicator with confidence on the phone
  • High energy, competitive mindset, and accountability
  • CRM or call center experience preferred
  • Able to handle high volume activity daily
  • Team-oriented with a drive to win
  • Retail, hospitality, or sales background is a plus

Pay & Perks

  • $18/hour (Target base ~$3,000/month)
  • Commission plan based on appointments shown and units sold
  • Earning potential: $60K–$80K+
  • Employee discounts on motorcycles, gear, and parts
  • Career growth opportunities across Wise Riders group

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off and Paid Holidays
  • Employee Discounts on Motorcycles, Parts, Accessories, and MotorClothes®
  • Harley-Davidson University Training and Certification
  • Career Advancement Opportunities within Wise Riders
  • Team-driven, performance culture

Benefits

Apply Now
If you’re ready to compete, grow, and be part of a high-performance dealership, apply today and join the National City Harley-Davidson team.

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