Customer Experience Specialist (Automotive/Administrative)

Job Summary

Bill Harris Dealerships is seeking a Customer Experience Specialist to join our team. This is an entry-level position with potential for career growth.

About the Role

We believe customer service is more than just answering phones. Every interaction is an opportunity to create an advocate, solve a problem, and leave someone better than we found them.

Responsibilities

• Answer incoming customer calls professionally and courteously
• Aid customers with questions, concerns, and appointment scheduling
• Schedule sales and service appointments
• Make outbound follow-up calls to customers
• Respond to website and internet inquiries
• Communicate with customers through phone, email, and text messaging
• Confirm and reschedule appointments as needed
• Maintain accurate customer information and notes in our CRM system
• Cook up with departments throughout the dealership
• Follow up to ensure customer concerns are resolved
• Track customer interactions and schedule future follow-up communications
• Help create positive customer experiences that reflect our values
• Meet and exceed monthly performance goals
• Assist with additional administrative and customer service duties as assigned

Requirements

• Positive, upbeat, and professional attitude
• Excellent communication and listening skills
• Genuine compassion and empathy for others
• Strong problem-solving abilities
• Coachable and eager to learn
• Team-oriented mindset
• Ability to take ownership and follow through
• Strong computer and organizational skills
• Prompt and courteous demeanor
• Valid driver's license

Benefits

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Retail Savings Plan
• Paid Time Off
• Paid Holidays
• Paid Training
• Company-Provided Uniforms
• Employee Discounts on Vehicle Purchases, Parts, and Service

Compensation

$17-$20 per hour plus overtime opportunities and performance bonuses

Qualifications

• Previous customer service experience preferred but not required
• Enthusiastic and eager to learn
• Willingness to grow and develop

Skills

• Communication
• Customer Service
• Problem Solving
• Teamwork
• Computer Skills

Benefits

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Retail Savings Plan
• Paid Time Off
• Paid Holidays
• Paid Training
• Company-Provided Uniforms
• Employee Discounts on Vehicle Purchases, Parts, and Service

Pay

$17-$20 per hour plus overtime opportunities and performance bonuses

Schedule

Full Time

Company Culture

We foster a family-oriented culture where growth is encouraged through teamwork, integrity, and creativity. We are committed to treating both our customers and employees with respect and dignity while maintaining the highest standards of honesty and professionalism.

Our Mission

To serve with excellence according to our core values in a distinctly different manner that enriches our community.

Equal Opportunity Employer

We are committed to creating an inclusive environment for all employees.

Application Instructions

Apply today and begin your career with Bill Harris Dealerships.