Customer Experience Specialist (Calhoun, Georgia, United States, 30701)

About the role

The Customer Experience Specialist is an established performer that works to facilitate and support the Customer Experience function by coordinating with internal partners. This role is responsible for troubleshooting, resolving, advising, and helping to train on matters presented by external customers to promote customer satisfaction and drive business relations.

Responsibilities

• Investigate reviews and claims submitted by customers to determine root cause, identify possible solutions, and train to ensure matters are handled appropriately and support business by correcting future potential issues.
• This role transforms customer complaints into actionable problem solving by working directly with Customer experience and product teams.
• Monitor and manage customer review platforms across Home Center e-tail platforms and escalate accordingly
• Support department goals and initiatives that improve efficiency, simplify processes, and promote teamwork and overall business competitiveness.
• May assist with the development and administration of training workshops as it relates to customer experience.
• Structure content for internal and external correspondence with customers, vendors, and key stakeholders that include reports, presentations, and metrics.
• Research items related to chargebacks, disputed invoices, product discrepancies, and other matters brought to the customer.
• May process invoices and customer reports as needed and work with the credit department on accounts receivable.
• May be responsible for compiling and reviewing primary and secondary data showing sales volume, inventory levels, and merchandising action plans to ensure effective and profitable maintenance of assigned accounts.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions and recommendations.
• Absorb and analyze data to make informed decisions