Customer Experience Specialist

About the role

Responsible for enhancing customer satisfaction through proactive communication and problem-solving.

Responsibilities

• Handle customer inquiries via phone, email, and social media
• Resolve customer issues efficiently and professionally
• Collect and analyze customer feedback to improve services
• Train new team members on customer service best practices

Requirements

• Bachelor’s degree in Communications, Customer Service, or related field
• At least 2 years of relevant customer service experience
• Excellent verbal and written communication skills
• Strong problem-solving and conflict resolution abilities
• Proficiency in CRM software

Qualifications

• Ability to work flexible hours including evenings and weekends
• Passion for providing exceptional customer service
• Experience with social media management tools

Skills

• Customer service skills
• Communication skills
• Problem-solving skills
• CRM software proficiency

Benefits

• Competitive salary
• Flexible work schedule
• Professional development opportunities
• Health insurance
• Employee discounts

Pay

• $40,000 - $50,000 annually

Schedule

• Monday - Friday, 8:00 AM - 5:00 PM

Contact

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