Customer Experience Specialist
Werner Auto Team · Orlando, FL · 1 mo ago
Customer ServiceFull-time
Responsibilities
- Follow up with customers by phone, text, and email
- Aid with CSI surveys and customer satisfaction
- Resolve customer concerns professionally
- Maintain accurate CRM notes and communication
- Work closely with sales and service teams
- Create a positive VIP customer experience
Qualifications
- 3+ years of customer service experience preferred
- Strong communication and problem-solving skills
- Professional, organized, and team-oriented
- Bilingual is a plus
Benefits
- Competitive Pay
- 401(k) Match
- Health, Dental & Vision Insurance
- Paid Time Off
- Career Growth Opportunities