Customer Experience Specialist
About the role
Veolia has acquired Clean Earth. As Clean Earth completes its integration into Veolia, recruiting and hiring for this role is being managed in partnership with the Clean Earth talent acquisition team. Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. The Customer Experience Specialist (CXS) serves as an internal liaison between the Customer, the Customer Experience Account Manager (CXAM), Service Operations and Billing. The role is directly responsible for order accuracy and progression.
Responsibilities
- Order creation – Understand and fulfill all requirements for a “complete” order every time, following established Standard Work. This includes pricing in place, profiles that are active and will remain active until receipt at facility, supplies requested, labor required, transportation needs, and waste inventory.
- Order scheduling – Coordinate directly with operations to schedule required work, using systems in place (Preview, CORE, etc.), while understanding that direct communication is sometimes needed to make sure service