Customer Experience Specialist

Responsibilities

• Warmly greet customers and create a welcoming atmosphere
• Assist guests with product questions, recommendations, and special requests
• Share knowledge of bakery items, seasonal offerings, and specials
• Prepare and serve espresso drinks, coffee, and other beverages to order
• Accurately ring up purchases, handle cash and credit payments
• Guide customers through our bakery experience with professionalism and enthusiasm.
• Maintain cleanliness and organization in customer areas (displays, counters, etc.)
• Collaborate with team members to ensure smooth daily operations.
• Address customer concerns with empathy and provide quick resolutions
• Opener shift includes filling bakery cases, making coffee, cutting samples, filling orders
• Closing shift includes cleaning cases and the coffee area

Requirements

• Friendly, positive, and customer-focused attitude.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Comfortable handling transactions and operating a register (training provided).
• Reliable, punctual, and team-oriented.
• Willingness to learn about bakery products, coffee drinks and share knowledge with guests.
• Ability to stand for extended periods and lift up to 25 lbs (or an amount suited to your bakery’s needs).

Benefits & Perks

• Free coffee and bakery items while you work
• Holiday pay (Full time)
• Flexible PTO that never expires — use it when you need it, no pressure (Full time)
• 25% discount at all locations