Customer Experience Specialist

Essential Duties, Functions And/or Responsibilities

• Handle incoming phone calls from our 800 numbers
• Aid customers with placing orders and providing quotes over the phone
• Manage our shared customer support inbox by responding to customer inquiries
• Perform general account management for smaller, unassigned accounts
• Provide order status to customers via phone or email
• Offer assistance to customers via web chat
• Respond appropriately to customer requests for information
• Indirectly responsible for product quality
• Perform other duties and tasks as assigned

Qualifications

• High School Diploma or GED required
• AA in business is preferred
• 3+ years of sales-related customer service tasks and responsibilities required
• Excellent communication both verbally and in writing
• Attention to detail
• Microsoft Office skills and knowledge (data entry)
• Prior experience utilizing an ERP system

Physical Requirements

• Ability to safely and successfully perform essential job functions in accordance with the ADA, FMLA, and other federal, state, and local standards
• Maintain regular and timely attendance in accordance with the ADA, FMLA, and other federal, state, and local regulations

TestEquity Provides Equal Employment Opportunities

• This position requires applicants to be authorized to work in the US without sponsorship
• TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.