Customer Experience Specialist
Tesla · Frederick, MD · 6 days ago
On-siteCustomer Service$20.44–$29.16/hrFull-time
What You'll Do
- Engage walk-in guests promptly, personally, and with the goal of opening the conversation and ensuring they feel welcome
- Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase—building a complete and personalized customer profile
- Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests
- Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle
- Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers
- Provide the highest level of customer service to all current and future owners
- Perform additional tasks as assigned to meet business needs
What You'll Bring
- 1+ years of customer service and/or sales experience with proven track record to meet and exceed goals
- Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives
- Strong sense of team mentality and reliability
- Strong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools
- Ability to work evening hours, weekends, and holidays in a retail environment
- Valid driver’s license required
Benefits
- Competitive pay
- Medical plans with $0 payroll deduction
- Fertility, adoption, and surrogacy benefits
- Dental and vision plans with $0 paycheck contribution
- HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Company Paid Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Commuter benefits
- Employee discounts and perks program