Customer Experience Specialist

What You'll Do

• Engage walk-in guests promptly, personally, and with the goal of opening the conversation and ensuring they feel welcome.
• Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase—building a complete and personalized customer profile.
• Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests.
• Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle.
• Capture guest information, schedule test drives, and identify high-intent buyers to support the sales pipeline health.
• Provide the highest level of customer service to all current and future owners.
• Perform additional tasks as assigned to meet business needs.

What You'll Bring

• 1+ years of customer service and/or sales experience with proven track record to meet and exceed goals.
• Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives.
• Strong sense of team mentality and reliability.
• Strong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills.
• Proficient with Microsoft Office Suite and CRM tools.
• Ability to work evening hours, weekends, and holidays in a retail environment.
• Valid driver’s license required for roles in certain states (see eligibility requirements).

Benefits

• 401(k) with employer match.
• Employee Assistance Program.
• Sick and Vacation time.
• Tesla Babies program.
• Back-up childcare and parenting support resources.
• Pet Insurance.