Customer Experience Specialist

What You'll Do

• Engage walk-in guests promptly, personally, and with the goal of opening the conversation and ensuring they feel welcome.
• Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase—building a complete and personalized customer profile.
• Insire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests.
• Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle.
• Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers.
• Provide the highest level of customer service to all current and future owners.
• Perform additional tasks as assigned to meet business needs.

What You'll Bring

• 1+ years of customer service and/or sales experience with proven track record to meet and exceed goals.
• Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives.
• Strong sense of team mentality and reliability.
• Strong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills.
• Proficient with Microsoft Office Suite and CRM tools.
• Able to work evening hours, weekends, and holidays in a retail environment.
• Valid driver’s license required for roles in certain states.

Benefits

• 401(k) with employer match.
• Employee Assistance Program.
• Sick and Vacation time.
• Tesla Babies program.
• Back-up childcare and parenting support resources.
• Pet Insurance.

Compensation and Benefits

As a part-time Tesla employee, you will be eligible for:

• 401(k) with employer match.
• Employee Assistance Program.
• Sick and Vacation time.
• Tesla Babies program.
• Back-up childcare and parenting support resources.
• Pet Insurance.

The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.