Customer Experience Specialist

About the role

We are looking for a Customer Experience Specialist to create a welcoming, organized, and service-focused experience for clients in our office. This Long-term Contract position is ideal for someone who brings positive energy, strong attention to detail, and a genuine interest in helping people feel supported from the moment they arrive. The right person will balance front-office coordination with responsive customer service while contributing to a friendly, team-oriented environment.

Responsibilities

• Welcome visitors warmly and ensure each client has a positive and detail-oriented experience upon arrival.
• Keep shared spaces such as the kitchen, reception area, and office work areas neat, stocked, and well organized throughout the day.
• Provide attentive customer support through phone, email, and in-person interactions while maintaining a high standard of service.
• Handle administrative and front-desk tasks accurately, with careful attention to details that affect client records and communications.
• Use Microsoft Office and browser-based systems to manage daily tasks, update information, and support office operations.
• Respond to client questions and concerns in a timely manner, helping strengthen satisfaction, loyalty, and future referrals.
• Collaborate respectfully with team members to maintain a cooperative, goal-focused workplace atmosphere.
• Assist with insurance-related documentation and other service coordination tasks as needed.

Requirements

• Previous experience in customer service, customer success, call center support, or a similar client-facing role.
• Strong attention to detail and a consistent ability to complete work accurately.
• Comfortable using Microsoft Office, email platforms, and multiple web browsers in a fast-paced setting.
• Excellent written and verbal communication skills with a thoughtful and friendly approach.
• A positive attitude, eagerness to learn, and a clear commitment to delivering outstanding client care.
• Ability to stay organized, manage competing priorities, and maintain a tidy, welcoming office environment.
• Experience working with insurance processes is helpful, and industry experience is a plus but not required.

Benefits

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.