Customer Experience Specialist

About the role

We are looking for a dedicated Customer Experience Specialist to join our team on a contract basis in Kentucky. This role involves providing contract support for the Order Management team during a scheduled team member leave.

Responsibilities

• Accurately enter and validate orders, ensuring all entries are reviewed and approved by the team or manager.
• Process and track shipment numbers upon request to maintain timely communication.
• Provide quotes for component pricing and manage warranty claims efficiently.
• Assist with order and portal management functions, adhering to established procedures.
• Follow company protocols to meet deadlines and maintain service level agreements.
• Communicate professionally with both internal teams and external stakeholders.
• Support standard practices and contribute to maintaining operational consistency.
• Collaborate effectively with a team of three to ensure smooth workflow during the coverage period.

Requirements

• Strong focus on detail and accuracy in all tasks.
• Proven experience in customer service or order entry, preferably within a manufacturing or distribution environment.
• Familiarity with SAP systems is an advantage but not mandatory.
• Proficiency in Microsoft Excel and multi-browser navigation.
• Ability to compose clear and well-structured email correspondence.
• Demonstrated ability to adapt quickly and follow standard operating procedures.
• Availability to work on-site four weekdays during the contract period.

Benefits

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.