Customer Experience Specialist

Responsibilities

• Respond to incoming customer calls in a courteous and timely manner while resolving questions, concerns, and service requests.
• Enter and manage orders submitted through the business-to-business channel, ensuring details are complete and processed accurately.
• Document customer communications and updates in the company’s CRM and related systems to maintain clear account histories.
• Support customers by researching issues, coordinating next steps, and providing helpful solutions that align with service expectations.
• Complete administrative and back-office tasks that help keep daily customer service operations running smoothly.
• Monitor customer accounts, identify items requiring follow-up, and take appropriate action to address outstanding needs.
• Perform billing-related activities, review account charges, and help manage order backlogs and backordered items.
• Maintain accurate customer records by updating account details, order information, and interaction notes as changes occur.

Requirements

• Prior experience in customer service, customer support, or a similar client-facing role.
• Ability to handle a high volume of inbound calls while maintaining professionalism and accuracy.
• Experience using CRM platforms or other systems to track customer interactions and account activity.
• Working knowledge of order processing, billing support, and backorder management.
• Strong communication skills with the ability to assist customers clearly and effectively.
• Solid organizational skills and attention to detail in administrative and data-entry tasks.
• Ability to manage multiple priorities in a fast-paced environment while maintaining service quality.

Qualifications

The ideal candidate is organized, service-oriented, and comfortable balancing phone-based customer support with administrative follow-up.

Skills

Customer Service, Order Processing, Billing Support, Backorder Management, Communication Skills, Organizational Skills, Attention to Detail, Fast-Paced Environment, Service Quality.

Benefits

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Pay

TBD

Schedule

TBD