Customer Experience Specialist

Responsibilities

• Respond to incoming calls and provide courteous, solution-focused service to individuals seeking assistance and program information.
• Guide callers through questions related to housing support programs, eligibility topics, and general service inquiries with accuracy and care.
• Record conversations, update customer details, and maintain organized documentation within customer service and office systems.
• Use Microsoft Word and Excel to complete routine administrative tasks, track information, and prepare basic records as needed.
• Escalate complex concerns to the appropriate team members while ensuring each interaction is handled promptly and professionally.
• Participate in structured training to learn program guidelines, call handling procedures, and service expectations for the role.
• Support daily call center operations by balancing a high volume of inbound requests with consistent attention to detail.

Requirements

• Excellent communication skills, including the ability to convey information clearly and empathetically.
• Proficiency in Microsoft Office applications (Word and Excel).
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Strong organizational skills with the ability to maintain accurate records.
• Positive attitude and willingness to learn new policies and procedures.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service role preferred, but not required.
• Passion for supporting community initiatives and helping others.

Benefits

• Flexible scheduling to accommodate personal needs.
• Professional development opportunities through ongoing training and mentorship.
• Competitive hourly wage of 16 - 18 USD per hour.

Pay

16 - 18 USD / Hourly

Schedule

Onsite

Location

New Orleans, LA

Posting Date

2026-07-09T00:00:00Z