Customer Experience Specialist

About the Role

Connects customer resolution with the broader operating needs of personalized cruises, resorts, Caribbean and Hawaii trips, romantic travel, family vacations, and groups. This role focuses on customer experience specialized execution within resort travel support, ensuring owners, evidence, and next actions are visible.

Responsibilities

• Own the Customer Experience Specialist workflow by resolving routine issues within approved authority.
• Coordinate the workflow by documenting commitments and next actions for the team.
• Review and escalate complex cases with sufficient context for the next owner.
• Maintain the workflow by handling assigned customer or client requests.
• Track the workflow by reviewing available case history before responding.

Requirements

• Use CRM and Customer Communication confidently in resort travel support.
• Apply Customer Experience Specialist Execution while tracking exceptions, owners, and deadlines.
• Document Issue Triage decisions clearly for teammate follow-up.
• Use sound judgment in documentation, especially when escalation is required instead of assumption.

Expected Contribution

The role is successful when customer resolution becomes more reliable and repeated failure points are identified before they impact customers, partners, or teammates. This is measured through effective customer experience specialized execution within resort travel support.

Pay

Base salary: $38,000–$52,000 per year.

Schedule

Full-time, 100% remote within the United States.