Customer Experience Specialist

Responsibilities

• Support a high volume of customer email correspondence and telephone calls, utilizing CRM software to document client interactions and contacts
• Support customer onboarding in partnership with prescribing doctors, seating clinicians, suppliers, and internal Mobius staff to ensure success
• Maintain and improve existing customer relationships
• Communicate with external vendors to acquire quotes, review for accuracy, and issue purchase orders
• Respond to user inquiries with empathy and professionalism
• Manage calendars and scheduling for user training and product demonstrations
• Ensure timely and accurate processing of customer orders, including all necessary documentation

Qualifications

• Average of two years of experience in a customer service or support role
• Associate degree or equivalent experience
• Experience working with individuals with disabilities preferred, but not required
• Commitment to maintaining confidentiality when handling sensitive information
• Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities while maintaining quality and responsiveness
• Proficiency with computers and common business software
• Excellent written and verbal communication skills
• Ability to work collaboratively and contribute to team and organizational goals

Physical Requirements

• Ability to complete all tasks that require the use of a computer and office equipment
• Ability to navigate the facility and communicate effectively with employees, customers, and visitors