Customer Experience Specialist

About the role

The Customer Experience Specialist role is part of a high-energy call center environment dedicated to providing exceptional customer service. The ideal candidate will join a performance-based culture and a service and sales-focused team passionate about connecting with customers.

Responsibilities

• Answer calls efficiently, courteously, and accurately
• Assess customer needs and offer solutions and additional products
• Build an experience where customers feel heard, understood, and meaningful
• Identify and own customer issues quickly
• Search for and make quality decisions
• Interact with a globally diverse group of customers and colleagues
• Sell travel-related services and promote credit card vendor partner products
• Understand and adhere to all company and DOT compliance requirements
• Assist with special teams responding to customer concerns or resolving complex international ticketing issues
• Assist customers via emerging social media platforms

Requirements

• High School diploma, GED, or High School Equivalency
• At least 18 years of age
• Authorized to work in the United States
• Embraces diverse people, thinking, and styles
• Consistently makes safety and security a priority
• New hires are flexible in working PM shifts with 2 consecutive days off
• Digital literacy in web-based applications, emails, instant messaging, and internet searches
• Clear, cheerful, and courteous verbal and written communication skills
• Excellent attendance, performance, self-motivation, and goal attainment
• Privacy is a priority when handling personal data

Qualifications

• One year of experience working in sales or customer service is helpful but not required
• Spanish language fluency is preferred

Skills

• Active listening
• Quick problem identification and resolution
• Attention to detail
• Ability to interact with a diverse group of customers and colleagues
• Customer service orientation
• Understanding of company and DOT compliance requirements
• Ability to adapt to new technologies and platforms

Benefits

Future opportunities to advance to specialty teams and assist with complex international ticketing issues may be available.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible PM shifts with 2 consecutive days off midweek.