Customer Experience Specialist
About the role
At Maguire, we build and maintain water towers and storage systems that communities across the country depend on every day. For over 100 years, we’ve been an industry leader, but we’re also evolving, with a growing focus on delivering an exceptional, consistent customer experience.
Essential Functions
Customer Ownership & Communication - Serve as a primary point of contact for customers, ensuring timely, professional, and clear communication. Take ownership of customer inquiries and issues from initial contact through final resolution. Build strong, trust-based relationships with customers and internal stakeholders.
Issue Resolution & Internal Coordination - Coordinate with Maintenance, Construction, Sales, and Finance teams to drive resolution, not just communication. Track and follow up on open issues to ensure nothing falls through the cracks. Escalate issues appropriately while maintaining accountability.
Process Improvement & Insights - Document all customer interactions and account activity within the system of record. Identify recurring issues, gaps, or inefficiencies and provide actionable feedback to leadership. Support the development of improved processes that enhance the customer experience.
Product & Industry Understanding - Develop a strong working knowledge of Maguire’s services and offerings. Understand customer needs in a B2G, infrastructure-driven environment.
Qualifications
Associate or bachelor’s Degree: Business, Communications or equivalent field preferred.
2–5 years of experience in customer service, customer success, account coordination, or a similar role.
Strong communication skills (written and verbal)
Highly organized with the ability to manage multiple priorities and follow through to completion
Problem-solver with a strong sense of ownership and accountability
Ability to work cross-functionally with multiple teams
Strong computer skills and comfort working in digital systems
Experience in construction, industrial services, utilities, or B2G environments preferred.
Familiarity with CRM or customer tracking systems is preferred.
Experience working in a fast-paced, operations-driven organization
Why Join Maguire?
Impact: Help deliver critical infrastructure that communities rely on every day
Ownership: Take real responsibility and see your work through to completion
Growth: Be part of a company actively evolving how it serves customers
Team-Oriented Culture: Work closely with cross-functional teams committed to doing things the right way
Stability + Opportunity: Join a 100+ year company with a strong foundation and forward momentum
Work Environment
Majority of the time is spent in an office environment.
Prolonged periods sitting at a desk and working on a computer.
Occasionally lift and/or move up to 25 pounds.
Benefits
At Maguire, we believe in being a force for good in the water industry and being the best partner for our customers. We’re committed to excellence, accountability, and building long-term relationships through the work we do.
Schedule
Majority of the time is spent in an office environment.
Pay
Competitive salary based on experience and qualifications.