Customer Experience Specialist

Lorygen Group is adding a Customer Experience Specialist to work across digital presence, accessibility-focused services, customer support, marketing, content, project coordination, and technology-enabled delivery.

About the role

The Customer Experience Specialist will coordinate client or account support, follow-up, and service delivery. This opening is full time, fully remote, and open to candidates throughout the United States.

Responsibilities

• Serve as a consistent point of contact for assigned customers or internal account teams.
• Maintain accurate account notes, contact information, service history, tasks, and next steps in the CRM.
• Coordinate routine requests, status updates, deliverables, and follow-up across internal teams across digital services and customer delivery.
• Monitor open items and service commitments and escalate delays, risks, or unresolved customer issues.
• Prepare account summaries, meeting notes, usage or service updates, and other customer-facing information.
• Identify recurring questions or service gaps and share them with the appropriate team for improvement.

Requirements

• Strong customer communication, organization, documentation, and follow-up skills.
• Comfort using CRM systems, spreadsheets, email, video meetings, and shared task tools.
• Ability to manage multiple accounts or requests without losing deadlines or documentation.
• Professional judgment when escalating service problems or customer concerns.
• Strong attention to detail and a dependable customer-service mindset.
• A pre-employment background check is required.

Pay

$64,000 - $73,000 per year

Employment type: Full Time
Work arrangement: 100% Remote — United States
Experience level: Associate