Customer Experience Specialist

About the role

As a member of the Customer Service team at Honeywell, you will ensure performance standards are met and maintained to achieve business objectives and reach a high customer satisfaction index. You will report directly to the Sr Customer Experience Supervisor and work out of our Salem, OR location on a hybrid work schedule.

Responsibilities

• Ensure the successful fulfillment of all requests regarding order processing and purchasing activities within the Customer Experience department.
• Timely accounting and lifecycle maintenance of all orders, contracts, and projects in Honeywell systems.
• Opportunities management and prompt, correct issuing of invoices.
• Create credit requests and documents as needed.
• Update customer accounts by submitting requests in SAP for customer creation, extension, or amendment.
• Ensure correct input in ERP systems.
• Track orders placed at suppliers and their timely delivery to the warehouse or final customer for direct deliveries.
• Provide quality service to customers and collaborate with the purchasing team.
• Resolve issues related to wrong delivery, delays, and rejected product returns.

Requirements

• 0-2 years of relevant customer service experience.
• Strong knowledge of Microsoft Office and experience working in a customer-facing role.
• Knowledge of ERP systems, preferably SAP, with the ability to manage customer accounts and order lifecycle maintenance.
• Ability to track orders and resolve delivery or product return issues effectively.

Qualifications

• Bachelor’s degree (valued but not required).
• High level of customer orientation with a dedicated “can do” attitude.
• Excellent interpersonal, organizational, and time management skills.
• Ability to drive improvements leading to greater customer experience, higher quality, and lower costs.
• Strong teammate with the ability to take ownership and follow-through.
• Ability to establish relationships and networks in a virtual team environment.

Benefits

Honeywell offers a comprehensive benefits package, including:

• Employer-subsidized Medical, Dental, Vision, and Life Insurance.
• Short-Term and Long-Term Disability.
• 401(k) match.
• Flexible Spending Accounts and Health Savings Accounts.
• Employee Assistance Program (EAP) and Educational Assistance.
• Parental Leave and Paid Time Off (for vacation, personal business, sick time, and parental leave).
• 12 Paid Holidays.

Schedule

Hybrid work schedule based in Salem, OR.