Customer Experience Specialist

Responsibilities

• Process and promptly respond to e-mail requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers.
• Use SAP to enter and retrieve customer information, stock status information, status of purchase orders, and make changes on customer purchase orders.
• Maintain good relationships with other departments to enhance the customer experience.
• Continually expand knowledge base on current and new products and operations.
• Participate in a culture of continuous improvement
• Follow standard work and policies to ensure a continues high/efficient level of customer service.
• Active role in individual development and career growth.
• Use problem solving tools to work through issues and challenges
• Drive initiation and follow through to implementation.

Qualifications

• A High School Diploma or GED equivalent required
• 1+ year of professional experience in customer service, field service, technical support, or a fast-paced operational environment
• Strong English verbal and written communication skills with the ability to clearly communicate with customers, team members, and leadership
• Proven interpersonal skills with the ability to quickly build rapport and maintain professional relationships across multiple levels of an organization
• Demonstrated ability to proactively identify issues, prioritize tasks, and take ownership of follow-up actions
• Strong analytical and problem-solving skills with experience resolving customer, service, or operational issues efficiently
• High attention to detail with experience maintaining accurate documentation, reports, and service records

About Honeywell

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

Learn more about Honeywell: click here

Posted Date: 06/30/2026

The Business Unit

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity: click here

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.