Customer Experience Specialist

Harvest Advertising is expanding its team with a fully remote, full-time Customer Experience Specialist focused on digital advertising, social media, SEO, branding, campaign execution, client service, and performance reporting.

About the role

Coordinate client or account support, follow-up, and service delivery as a consistent point of contact for assigned customers or internal account teams.

Responsibilities

• Maintain accurate account notes, contact information, service history, tasks, and next steps in the CRM.
• Coordinate routine requests, status updates, deliverables, and follow-up across internal advertising and campaign-delivery teams.
• Monitor open items and service commitments; escalate delays, risks, or unresolved customer issues.
• Prepare account summaries, meeting notes, usage or service updates, and other customer-facing information.
• Identify recurring questions or service gaps and share them with the appropriate team for improvement.

Requirements

• Strong customer communication, organization, documentation, and follow-up skills.
• Comfort using CRM systems, spreadsheets, email, video meetings, and shared task tools.
• Ability to manage multiple accounts or requests without missing deadlines or documentation.
• Professional judgment when escalating service problems or customer concerns.
• Strong attention to detail and a dependable customer-service mindset.
• A pre-employment background check is required.

Pay

$63,500 - $72,500 per year

Schedule

Full-time, 100 % remote (United States)