Customer Experience Specialist
Cincy Connect Services is seeking a Customer Experience Specialist for hands-on work centered on customer resolution and the day-to-day demands of customer-support outsourcing across phone, email, chat, social channels, help desk, technical support, quality, and service operations. This role focuses on customer experience specialized execution within customer support outsourcing, ensuring owners, evidence, and next actions are clearly visible.
Success Measures
The role is working well when customer resolution becomes more reliable and repeated failure points are surfaced before they affect customers, partners, or teammates. For Cincy Connect Services, success is measured through customer experience specialized execution within customer support outsourcing.
Responsibilities
- Review the Customer Experience Specialist workflow by helping the team escalate complex cases with enough context for the next owner.
- Maintain the workflow by handling assigned customer or client requests.
- Track the workflow by reviewing available case history before responding.
- Own the workflow by resolving routine issues within approved authority.
- Coordinate the workflow by documenting commitments and next actions.
Qualifications
- Use Service Recovery and Customer Experience confidently in customer support outsourcing.
- Apply Customer Experience Specialized Execution without losing track of exceptions, owners, or deadlines.
- Document Customer Service decisions clearly so another teammate can follow the reasoning.
- Use sound judgment around Issue Resolution, especially when escalation is required instead of assumption.
Position Details
Full-time, associate-level role. 100% remote within the United States.
Pay
Base salary: $40,000–$60,000 per year.
For this role, remote execution is complete only when customer experience specialized execution leaves customer resolution accurate, secure, traceable, and ready for the next authorized teammate.