Customer Experience Specialist

Compensation and Benefits

• Competitive pay based on experience and with possible opportunities for bonuses (employee / student referrals)
• Paid training
• Free uniforms
• Opportunities for advancement (training & development)
• Birthday off and paid!
• Opportunity to make a difference in your community

Responsibilities

The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcomeing students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child’s progress, or about the program.
• Aiding swim instructors and managers when needed during swim lessons.
• Posting media content and monitoring social media platforms.
• Reporting to Business Owner, assisting with other business needs.

Requirements

• High school diploma or equivalent
• Enthusiastic personality - enjoy interacting with customers (parents and children)
• Excellent interpersonal communication and organizational skills
• Customer service skills: 1 year
• Have a responsible and professional demeanor
• Must complete all required British Swim School specific training and testing
• Swimming experience: 1-2 years beneficial but not required.
• Lifeguarding/First Aid/CPR/AED Certification(s) beneficial (can also be obtained during training)

Qualifications

• Must be able to work a schedule that typically includes Monday, Wednesday, Thursday (3:00 - 7:00pm) and Saturday (9:00am - 2:00pm)

About the Role

We are excited to extend the British Swim School presence in the Buffalo Grove area. Position(s) hired and onboarded in late April / early May. We are looking for individuals passionate about creating a memorable customer experience.

Company Overview

At British Swim School, our mission is “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer." We:

• are more than just a fun, surface-level swim lesson provider.
• are 2 schools in one - a survival school and a learn-to-swim school.
• invest in quality team members to teach our lessons.
• strive to make a substantial impact within our communities to combat the tragically high child drowning statistics.

What We Offer

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

Community Impact

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest."

Contact Information

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.