Customer Experience Specialist
The Customer Experience Specialist
Competitive pay based on experience and with possible opportunities for bonuses!
Paid training!
Birthday off and paid!
Annual PTO and medical benefits.
Flexible schedules - shifts are 4-5 hours; easy to schedule around school or other jobs. Shifts typically run on weeknights from 3-7 pm and on weekends during the morning and early afternoon hours.
Your Typical Responsibilities
- Setting up and breaking down the pool deck area before and after each shift.
- Checking water chemistry and temperature prior to swim lessons.
- Welcomeing students and parents/guardians to the pool deck area.
- Answering customers' questions about their account, their child’s progress, or about the program.
- Aiding swim instructors and managers when needed during swim lessons.
- Posting media content and monitoring social media platforms.
Requirements
- Excellent interpersonal communication and organizational skills.
- A responsible and professional demeanor.
- One (1) year of customer service experience.
- Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.
Qualifications
- Experience with children or in a child-focused job is helpful but not required.
- Passion for promoting water safety and a lifelong love of the water.
Benefits
Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life.
As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion.
We have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry.
Schedule
Shifts are 4-5 hours; easy to schedule around school or other jobs. Shifts typically run on weeknights from 3-7 pm and on weekends during the morning and early afternoon hours.
Pay
Competitive pay based on experience and with possible opportunities for bonuses!
About the Role
British Swim School is more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second.
Company Mission
We are committed to ensuring that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.
Job Title
The Customer Experience Specialist, known as a "Deck Ambassador"
Location
The Customer Experience Specialist works poolside at our swim school.
Application Instructions
Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.