Customer Experience Specialist

The Customer Experience Specialist

British Swim School is seeking a Customer Experience Specialist, known as a "Deck Ambassador," to work poolside at our swim school. This position plays a critical role in providing an excellent customer experience.

Responsibilities

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcome students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child’s progress, or about the program.
• Aid swim instructors and managers when needed during swim lessons.
• Post media content and monitor social media platforms.

Requirements

• Excellent interpersonal communication and organizational skills.
• Have a responsible and professional demeanor.
• 1+ years of customer service experience.
• Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.

Qualifications

• Experience working with children or in a child-focused job is helpful but not required.

Benefits

• Competitive pay based on experience and with possible opportunities for bonuses!
• Paid training!
• Annual PTO and medical benefits.
• Flexible schedules - shifts are usually 3-4 hours; easy to schedule around school or other jobs. Shifts typically run-on weekday afternoons from 3-7 pm and possibly some Saturday mornings and afternoons..

Skills

• Excellent interpersonal communication and organizational skills.

Pay

Competitive salary

Schedule

Flexible schedule

Benefits

• Free uniforms
• Annual PTO and medical benefits.
• Flexible schedules - shifts are usually 3-4 hours; easy to schedule around school or other jobs. Shifts typically run-on weekday afternoons from 3-7 pm and possibly some Saturday mornings and afternoons..

About the Role

At British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.”

Company Culture

Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.