Customer Experience Specialist
About the role
Become an AgelessRx product expert by supporting and educating customers on their longevity journey
Complete additional subject matter expertise training, as assigned
Answer prospective and current patient inquiries timely, efficiently, and thoroughly to maximize satisfaction
Assist patients in achieving successful outcomes by obtaining feedback, providing advanced product/service support, and/or partnering with medical providers
Proactively identify patient inquiries that require clinical and/or provider insight, and escalate accordingly
Assist with developing and improving the customer experience infrastructure
Help develop and improve company processes and internal CX efficiency
Partner with pharmacy partners and necessary vendors to ensure prescriptions and/or services are delivered on time
Assist with updating patient medical records, as needed
Participate in departmental growth experiments to further our service offerings, as needed
Provide administrative support for various medical initiatives, including small clinical trials
Qualifications
- Minimum 2 years in a client facing role
- Certified health coach certification (such as NBHWC) or previous education and/or experience with a health coaching program
- Education and/or professional experience in health, wellness, or a related field
- Excellent verbal and written communication skills
- Excellent organizational skills and exceptional attention to detail
- Strong problem-solving skills
- Ability to work both independently and as a member of a team
- Ability to manage time effectively while handling multiple tasks
- Ability to work consistently between the hours of 11am and 8pm EST, Monday through Friday
- Interest in the anti-aging/longevity movement