Customer Experience Specialist

About AdvanSix

AdvanSix plays a critical role in global supply chains, innovating and delivering essential products for customers in a wide variety of end markets and applications that touch people’s lives, such as building and construction, fertilizers, plastics, solvents, packaging, paints, coatings, adhesives, and electronics. Our reliable and sustainable supply of quality products emerges from the vertically integrated value chain of our three U.S.-based manufacturing facilities. AdvanSix strives to deliver best‑in‑class customer experiences and differentiated products in the industries of nylon solutions, chemical intermediates, and plant nutrients, guided by our core values of Safety, Integrity, Accountability and Respect.

For more information, visit www.advansix.com.

Why work at AdvanSix

• Competitive compensation
• Health, dental, vision & wellness programs
• Paid vacation
• 401(k) with company matching
• Health savings programs
• Disability & life insurance
• Employee assistance program
• Tuition reimbursement for continued education, certifications, training, and development
• Fast‑paced, innovative environment with diverse, passionate colleagues and partners

Position Overview

Resolve issues beyond core responsibilities while continuously improving the customer experience. Anticipate customers' needs and take proactive actions to exceed expectations, champion digital solutions, and drive process automation. Leverage education in Business Administration, Supply Chain, or a similar field to expertly manage the order‑to‑cash process, identify upselling opportunities, and improve financial results for customers.

Core Responsibilities

• Manage the order‑to‑cash process and engage with supply chain and commercial team members to deliver an exceptional customer experience.
• Receive, process, and expedite customer orders: order entry, price administration, scheduling of deliveries, customer service, and sales support activities.
• Assist Account Managers with customer updates, debits, credits, sample requests, and new account set‑up.
• Process and distribute daily reports essential to on‑time delivery and invoicing.
• Cross‑train with co‑workers across the Customer Experience Team to provide backup support.
• Identify and prioritize opportunities, develop sustainable solutions, contribute to account plans, and champion continuous improvement.
• Facilitate resolution of order exceptions and issues, utilizing or establishing reporting processes to communicate solutions promptly.
• Present, gain agreement, and implement solutions to complex customer needs; share best practices across the organization.
• Collaborate with commercial teams to understand customers and their markets, actively engage in discussions to drive business growth and profitability.
• Champion digital tools and approaches, promote digital commerce tools for self‑service, and manage the customer's eCommerce platform.
• Utilize Microsoft Office, SAP or other ERP systems, and CRM tools to support customer interactions.

Qualifications

• Experience with Microsoft Office Suite, specifically Excel.
• Experience with SAP/ERP, CRM software, EDI; Microsoft Dynamics experience strongly preferred.
• 3+ years of customer service, customer logistics, or related experience.
• Account management experience preferred.

Pay

The hourly range for this role is $23.50 to $31.30. Periodic pay rate adjustments are based on market competitiveness.

Benefits

• Paid holidays and paid time off, including vacation.
• Eligibility to purchase company stock.
• Tuition reimbursement.
• 401(k) with competitive company match.
• Discretionary financial benefits such as incentive pay, equity awards, and participation in a deferred compensation plan.
• Medical, dental, and vision insurance.
• Flexible spending and health savings account eligibility.
• Employer‑provided short‑term disability benefits; eligibility to purchase long‑term disability benefits.
• Employer‑provided basic life insurance; eligibility to purchase voluntary life coverage.
• All benefits are subject to the terms and conditions of the specific plans and may vary based on factors such as location, experience, and internal equity.