Customer Experience Specialist
Access Systems, Inc. · Des Moines, IA · 1 wk ago
On-siteEngineering$23/hrFull-time
About the role
This is a customer-facing support role focused on communication, follow-up, and keeping day-to-day requests moving at Access Systems, a dynamic and fast-growing company.
Position is full-time, onsite at our Waukee office, Monday–Friday, 8am–5pm.
Responsibilities
- Support customer communication and follow-up tied to quotes, orders, and ongoing requests.
- Connect with customers by phone and email for check-ins, updates, and routine needs.
- Partner with Account Managers to help coordinate follow-up and keep communication consistent.
- Maintain accurate customer records and activity notes in our systems.
Requirements
- 1–3 years of experience in customer service, administration, or office support.
- Ability to manage multiple customer requests and follow through to resolution.
- Strong attention to detail when documenting customer interactions and updates.
Benefits
- Full benefits package, including medical, dental, and vision insurance.
- Matching 401(k) retirement savings plan.
- Continuous training opportunities and clear paths for career advancement.
- Company events, team events, holiday banquets, and incentive trips.
- Onsite gym, employee lounge, and state-of-the-art campus amenities.
Pay
Compensation up to $23/hour based on experience.