Customer Experience Specialist - Aerospace Industry

About the role

This role is the front-line face of Hytek Finishes, responsible for building trust and loyalty with our customers while collaborating internally to ensure accurate and timely order updates. You'll work closely with estimating, production, planning, quality assurance, and shipping teams to keep things moving and customers informed.

Responsibilities

• Provide real-time order status updates via email, phone, and reporting tools
• Expedite urgent orders and reschedule as needed to meet customer expectations
• Collaborate with internal teams to align priorities and resolve issues
• Monitor and update jobs in our ERP system (Infor Syteline)
• Use Boeing Exostar portals and other customer platforms
• Generate and analyze reports using ERP, PowerBI, and Excel
• Support Quality Assurance by reporting concerns and promoting process improvements
• Handle semi-complex customer situations with professionalism and care

Requirements

• A strong bias for action and sense of urgency
• Proficiency in Excel and comfort working across multiple systems
• Experience with ERP systems (Infor Syteline preferred)
• Excellent written and verbal communication skills
• Emotional intelligence and the ability to build trust across diverse teams
• Able to multitask and stay organized under pressure
• A collaborative mindset and openness to feedback and growth
• Interest in upward mobility and taking on larger roles in the future

Qualifications

• High school diploma or equivalent
• At least 1 year of relevant experience in customer service or a similar field
• Experience with ERP systems (Infor Syteline preferred)
• Experience with Microsoft Office Suite

Benefits

• Full benefits package including Medical, Dental, Vision, 401(k) match, Profit Sharing, and more
• 3 weeks paid time off to start + 10 paid holidays
• Tuition reimbursement, parental leave, and paid community service day
• Onsite health services including access to a massage therapist

Pay

$21.00 - $31.00/hour, based on experience

Schedule

Monday - Friday, Day Shift

Benefits

• Full benefits package including Medical, Dental, Vision, 401(k) match, Profit Sharing, and more
• 3 weeks paid time off to start + 10 paid holidays
• Tuition reimbursement, parental leave, and paid community service day
• Onsite health services including access to a massage therapist