Customer Experience Specialist

Responsibilities

• Respond to customer questions across chat, email, phone, and Zoom — diagnosing issues that blend how Pete works with how a real estate deal works.
• Troubleshoot real problems — platform configuration, texting/Twilio setup, and campaign mechanics — and find the why, not just the what.
• Reproduce and clearly document bugs for the dev team, and know when to solve a problem yourself versus when to escalate.
• Help newer customers get up and running successfully through their critical first weeks.
• Spot patterns across tickets and flag recurring pain points, so we fix root causes instead of the same symptom fifty times.
• Keep help docs current so good answers don't get reinvented.

Qualifications

• A clear, precise writer — support is mostly writing, and clear writing is clear thinking.
• A real problem-solving instinct, comfortable saying "I don't know yet, but here's how I'll find out."
• Comfortable with software — business tools, basic troubleshooting, and unafraid to dig into settings.
• Self-directed, and at home on a small team that doesn't have a playbook for everything yet.
• Prior SaaS or software support experience preferred (rather than retail or call-center).
• Any exposure to real estate investing — wholesaling or fix-and-flip — is a strong plus, but not required.
• Familiarity with help-desk tools like Intercom is a plus. No degree required.

About Integrity Home Buyers

Pete is the Real Estate Operating System — the platform wholesalers and fix-and-flip operators run their entire business on, from the first lead to a closed, profitable deal. Most tools just store your contacts. Pete runs the whole operation — leads, follow-up, deals, and automation in one place — so nothing slips through the cracks and the business doesn't run on memory.

What makes us credible is simple: Pete is built by an active investor who still flips houses every month. It isn't software designed for investors — it's the platform our founder needs to run his own business. Built by investors, for investors.

We talk and work like operators, not a software company: direct, specific, and useful. Optimize. Automate. Thrive.