Customer Experience Specialist - 8:15 a.m. - 5:00 p.m. (ET) (10402-2026284)

About the role

Every day, you help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity.

Responsibilities

• Answers orders or product inquiries, general billing questions, procedures, policies, and available services.
• Serves as liaison between Marketing and Sales to LifeNet Health clients.
• Provides exemplary service support for all calls and orders received in Customer Experience.
• Receives and processes orders for allograft tissue.
• Provides professional and courteous customer service and technical support to clients and potential clients striving for the highest level of customer satisfaction and loyalty.
• Customer Interface: Receives and accurately possesses all orders for allograft tissue including returns. Partners with other LifeNet Health departments including Finance and Distribution to ensure customer orders are processed and invoiced accordingly. Handles and resolves concerns or situations effectively and documents customer complaints.
• Account Management: Provides customer support to all internal and external clients concerning accounts and orders. Rotates on-call responsibilities involving after-hours orders and customer service issues.

Requirements

• High school diploma or GED
• Two (2) years of customer service experience in a call center, customer service department, or allied health organization

Key Knowledge, Skills, & Abilities

• Proficiency in Microsoft Office: PowerPoint, Excel, Word, Outlook, Microsoft Suite.
• Communication Skills: Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at different levels within the organization.
• Attention to Detail: Ability to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/ completeness and early/on-time delivery.
• Time Management: Ability to prioritize multiple, competing priorities and manage time/workload.

Benefits

Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience. The pay range for this position is $16.83 hourly (entry level qualifications to $22.44 hourly (experienced in this role). Actual compensation may be higher based on the successful candidate’s knowledge and relevant experience.

Pay

Salary Range: $16.83 to $22.44/ hour

Schedule

Monday – Friday, 8:15 a.m. – 5:00 p.m. (ET), Varied, Overtime

Qualifications

None specified beyond minimum requirements.

Skills

Not specified beyond key knowledge, skills, and abilities.

Benefits

Includes:

• Affordable Medical, Dental, and Vision Coverage
• Profit Sharing Plan
• 403(b) Retirement Plan
• Paid Parental Leave
• Corporate Sponsored Events
• Paid Time Off
• Flexible Work Program
• Tuition Reimbursement
• Career & Leadership Development
• Wellness Program
• Employee Assistance Program (EAP)

Final Thoughts

LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.