Customer Experience Representative NOT REMOTE
About the Role
Join our fast-paced Call Scheduling Center as a Customer Experience Representative. We’re looking for a dependable, upbeat individual with excellent communication skills to assist customers, schedule appointments, and support franchise partners.
Responsibilities
- Answer inbound calls and assist customers with scheduling appointments
- Make outbound calls for follow-ups and reminders
- Provide excellent service and support to customers and franchise partners
- Accurately log call details into the scheduling system
- Work closely with the team to ensure smooth daily operations
Qualifications
- Strong verbal communication and listening skills
- Friendly, professional phone manner
- Ability to multitask and stay organized
- Computer literacy (Google Suite experience a plus)
- Previous call center or customer service experience preferred (training provided for the right candidate)
Position Details
Location: 1821 Belt Line Road, Garland, TX 75044
Schedule: Full-time and part-time positions available
- Shift 1: Mon 11am-7pm, Tues 8am-4pm, Thurs 10am-6pm, Fri 7am-3pm, Sat 9:30am-5:30pm
- Shift 2: Mon-Thur 5pm-8:30pm, Fri 5pm-8pm
- Shift 3: Sat 12pm-8pm, Sun 9am-5pm
Pay
$14-$17 per hour, with performance and outbound appointment booking bonuses.
Benefits
- 401(k) matching
- Dental and vision insurance
- AFLAC
- Paid vacation and holidays after 90 days
- Flexible schedules
- Employee discounts on carpet cleaning
- Business casual working environment
Why Join Us?
At our Call Scheduling Center, we build trust and keep our clients’ businesses running smoothly. You’ll be part of a supportive team that values professionalism, integrity, and growth.
Chem-Dry is the world’s leading upholstery and carpet cleaner, ranked by Entrepreneur Magazine for 25 years in a row as the #1 in category. With more than 3,500 locations worldwide, Chem-Dry offers exciting team member opportunities with flexible schedules, paid training, and competitive pay. This franchise is independently owned and operated, and all hiring decisions are made by the franchisee’s management.