Customer Experience Representative - Midland

About the role

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and is hiring for a Customer Experience Representative (CXR) at the National/Alamo brand location in Midland, TX. The role provides superior, friendly, and efficient transactions, offers company‑approved services and products, verifies and documents driver information, and facilitates the rental and return process to ensure a positive customer experience.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management and miscellaneous calls as assigned
• Assess condition of rental upon return
• Notify management of any known customer problems
• Notify management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties as assigned
• Seek to improve job performance through self‑assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Valid driver's license with no more than 2 moving violations and/or at‑fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions (DUI/DWI) within the past 5 years
• Authorized to work in the United States and not require work authorization sponsorship
• Willing to accept a starting pay of $16/hr plus incentive bonus based on performance
• Apart from religious observation, must be able to work the schedule: Sunday through Thursday – 11:00 a.m. – 8:00 p.m.

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Pay

Starting pay is $16.00 per hour, plus incentive bonus based on performance.

Schedule

Sunday through Thursday, 11:00 a.m. – 8:00 p.m.