Customer Experience Representative - Charlottesville Airport

About the Role

Enterprise Mobility, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo brands, is hiring for a Customer Experience Representative (CXR) position at the Charlottesville Airport. This role is crucial in providing superior customer service, facilitating the rental process, and ensuring a positive experience for all customers.

Responsibilities

• Meet and greet customers professionally, friendly, and promptly.
• Provide efficient customer service by explaining rental terms, vehicle features, and additional services.
• Use approved sales techniques to determine customer needs and offer optional protection products, upgrades, and fuel options.
• Assist customers with directions, local area information, and service inquiries.
• Handle incoming calls for reservations, rate quotes, and general questions.
• Place outgoing calls for callback management and other tasks.
• Assess vehicle condition upon return and notify management of any issues.
• Continuously build knowledge and skills through training and development opportunities.
• Maintain attendance, punctuality, and perform miscellaneous job-related duties.

Qualifications

• At least 18 years old.
• Authorized to work in the United States without sponsorship.
• High School Diploma or G.E.D. required.
• Minimum of 1 year of customer service or sales experience in a fast-paced environment.
• Valid driver's license with no more than 2 moving violations/at-fault accidents in the past 3 years.
• No drug or alcohol-related convictions on driving record in the past 3 years.

Pay

Starting pay is $16.38 / hour with the opportunity to earn monthly incentive pay bonuses.

Schedule

Rotating schedule:

• Week 1: Monday - Friday, 10 am - 7 pm
• Week 2: Friday - Monday, 10 am - 7 pm

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Location: Charlottesville Airport, 100 Bowen Loop, Charlottesville, VA 22911