Customer Experience Representative (BDC Agent)

About the role

At Yoder Family of Companies, we believe every great customer experience starts with a great conversation. For more than 100 years, we've proudly served Northern Colorado by helping people find, service, and maintain their vehicles. As one of the region's fastest-growing automotive organizations, we're looking for energetic, customer-focused professionals who enjoy helping people and thrive in a fast-paced, team-oriented environment.

Responsibilities

• Answer inbound phone calls, emails, text messages, and online inquiries with professionalism and enthusiasm
• Make outbound calls to follow up with prospective and existing customers
• Schedule appointments for sales and service teams
• Build lasting customer relationships through timely follow-up and exceptional communication
• Accurately document every customer interaction within our CRM system
• Help identify opportunities to improve the customer experience and increase appointment conversions
• Follow up with customers after their purchase or visit to ensure complete satisfaction
• Stay informed on our vehicles, services, technology, and dealership promotions
• Work collaboratively with multiple departments to deliver a seamless customer experience
• Maintain outstanding customer service while meeting individual and team performance goals

Requirements

• Loves talking with people and building relationships
• Communicates clearly and professionally by phone, text, and email
• Is organized, detail-oriented, and comfortable multitasking
• Enjoys working in a fast-paced environment
• Learns new technology quickly and is comfortable using computer systems
• Takes pride in providing outstanding customer service
• Is dependable, positive, and enjoys being part of a team
• Is available to work Saturdays

Qualifications

• High school diploma or equivalent
• Customer service, call center, hospitality, retail, or automotive experience preferred
• Experience using a CRM system is a plus, but we're happy to train the right person

Skills

• Excellent communication skills
• Organizational and multitasking abilities
• Customer service orientation
• Technology proficiency

Benefits

• $19.00–$22.00 per hour, depending on experience
• Sundays off
• No late nights
• Paid vacation and holidays
• Medical, dental, vision, and pet insurance for full-time team members
• 401(k) retirement plan
• Deeply discounted childcare through our company-owned Early Childhood Education Center
• Ongoing training and opportunities for career advancement
• A supportive, family-oriented culture built on more than a century of serving Northern Colorado

Pay

• $19.00–$22.00 per hour, depending on experience

Schedule

• Sundays off