Customer Experience Representative

About the role

Virginia Tile Company is a leading wholesale distributor of premium tile products for residential and commercial applications. Established in 1928, we proudly serve 14 states—and we’re still growing strong.

Key Responsibilities

• Understand customer needs through conversations, specs, or drawings, and recommend tailored product solutions
• Provide quotes, pricing, literature, samples, and technical product information
• Process customer orders, arrange deliveries, and handle returns
• Maintain and update customer account details and order records
• Identify and promote upsell opportunities based on customer needs
• Answer inquiries about warranties, terms of sale, promotions, and product availability
• Engage in technical discussions to ensure the right solutions are provided
• Address and resolve customer concerns or complaints quickly and professionally
• Coincoperate with the outside sales team to support broader customer relationships
• Gather and relay customer feedback to improve services, products, and digital experiences
• Continuously seek ways to improve processes and enhance the customer experience
• Perform other duties as assigned

What You Bring

• A high school diploma or GED
• 2–3 years of experience in customer service, inside sales, or telesales
• Familiarity with wholesale or retail sales principles and customer interaction best practices
• Strong Microsoft Office skills, especially Excel, Word, and Outlook
• Excellent verbal and written communication skills
• Ability to interpret technical documents and explain product features clearly
• Confident problem-solver with great attention to detail
• Highly organized, self-motivated, and capable of multitasking
• Proven ability to build long-term customer relationships
• Experience in a design, flooring, or tile-related industry is a plus

Why You’ll Love It Here

• Multiple affordable medical plan options (PPO & HSA)
• Dental and optional vision coverage
• Life, short-term, and long-term disability insurance
• Optional pet insurance
• Employee & friend/family discounts on tile products
• 401(k) plan with 3% company match
• Generous paid time off, sick days, and holiday policies
• Supportive, collaborative work culture that recognizes great performance