Customer Experience Representative

Job Responsibilities

• Provide the best possible customer service and work strategically to achieve Input Finance goals.
• Aid the RM's and Field Finance Reps in uncovering and/or understanding potential marketing & communication opportunities a specific account may present.
• Act as a subject matter expert and demonstrate the knowledge & willingness to provide the best possible service.
• Communicate with customers effectively and seek additional information for clarification.
• Serve as first point of contact for Input Finance field sales staff, a strategic account, a strategic account’s field sales force, and a strategic account’s distribution partners concerning day-to-day matters.

Requirements

• Associates Degree with 2+ years of experience or Bachelor’s Degree
• Computer proficiency with MS Word, Outlook, and Excel required. Other IS skills and report writing skills are a plus.
• Excellent communication skills, both written and verbal. Must be able to conduct business and make customer presentations over the phone or in person.
• Likely authorized to work in the United States on a full-time basis.

Qualifications

• Associates Degree with 2+ years of experience or Bachelor’s Degree
• Computer proficiency with MS Word, Outlook, and Excel required. Other IS skills and report writing skills are a plus.
• Excellent communication skills, both written and verbal. Must be able to conduct business and make customer presentations over the phone or in person.
• Likely authorized to work in the United States on a full-time basis.

Skills

• Excellent communication skills, both written and verbal.
• Ability to multitask and prioritize tasks.
• Knowledge of MS Word, Outlook, and Excel.
• Subject matter expertise in customer service and problem-solving.

Benefits

• Medical, Dental, and Vision plan coverages effective on date of hire.
• 401(k) plan with 50% employer match on the first 6% contributed.
• Safe Harbor contribution and annual Discretionary Profit Sharing contributions.
• Generous paid time off program: up to 20 days of vacation, 5 days of additional time off, 7 sick days, and 11 US holidays annually.
• Community involvement through programs like Dollars for Doers, Helping Hands, and Gift Matching.
• Flexible hybrid working model allowing for 2 days remote and the remaining days onsite.

Pay

Target Hiring Range: $45,000.00 - $60,000.00

This position is subject to the terms of [RAF/Rabobank/RDS]’s compensation plans and policies. It is anticipated that the position will pay within the target hiring range. The range is reflective of the desired primary physical work location and may be adjusted outside of the projected range based on geographical differentiation if the actual work location of the hired candidate differs from the desired primary location, or for other lawful reasons. Further, all full-time regular positions include all other benefits provided to [RAF/Rabobank/RDS] employees, including healthcare benefits, 401k matching, vacation, sick leave, parental leave, possible discretionary bonuses and all other benefits that are all governed by and subject to ERISA plan documents and eligibility.

About the Role

The Customer Experience Representative role provides an opportunity for someone who enjoys a challenge, finding solutions, and is fulfilled by helping others. The role serves as a primary contact for Input Finance customers. Additionally, Customer Experience Representatives supports other teams within the department providing the opportunity to be involved in the Customer Experience from start to finish.

Schedule

40 hours per week, Full time