Customer Experience Representative

Essential Functions

• Manages Customer Re-orders to ensure prompt delivery of patient products.
• Maintain a patient load of approximately 300-600 patients (35 patients contacted per day).
• Utilize the help of additional CERs/CEL/or OM on days requiring more than 35 patient contacts.
• Review patient files to ensure all documents are present and up to date.
• Notify patients of expired documents and schedule doctor appointments if necessary.
• Communicate with Medical Records Specialist to ensure timely receipt of medical records and prescriptions.
• Confirm all products needed, quantity on hand, active Home Health episodes, address or insurance changes, and process Sales Order and Purchase Order.

Qualifications

• Excellent customer experience skills.
• Ability to make ~35 outbound phone calls a day to patients.
• Medical office and healthcare administration experience preferred.
• High level of verbal communication skills required.
• Data entry experience (preferred with Brightree or Epic).
• Confidentiality and organization skills.
• Dependability and independence.
• Team player.
• Microsoft Office skills (Word, Excel, Outlook).